CANADA:

• Orders are prepared and packaged in Montréal, Canada. within 2-5 business days of being placed.
• Expected delivery times vary between 1-2 weeks.
  
  Please note—we are a very small team; unforeseen delays can occur during high-traffic occasions, such as sales or holidays. Need a parcel in a hurry? Please email us at info@lvnea.com.

LOCAL DELIVERY (MONTRÉAL):

• We rely on our friends at Chasseurs for local bike deliveries throughout the week to customers with qualifying postal codes. Parcels are generally prepared within 2-5 business days, and customers will be notified upon completion.
  
  Don't see the option at checkout, but have a special delivery to make? Email us at info@lvnea.com

IN-STORE PICK-UP: 

• Orders for pickup are typically prepared within 24-48 hours of being placed, and can be retrieved at 160 rue St-Viateur E. #108 (entrance located on ave. Casgrain) during store hours. Please bring proof of purchase.
  
  Please wait to receive confirmation that your parcel is ready for pick-up. If you arrive to collect your order beforehand, we may not be able to fulfill it on the spot.

• Shipping to The United States of America has been restored, and our shipments are now moving across the border without additional tariffs. Abrupt changes may occur, so please don’t hesitate to contact us at info@lvnea.com with questions/concerns.
  
• For the time being, orders will arrive DDP (Delivery Duty Paid). There should be no extra fees or tariffs on delivery.
  
• Expected delivery times vary between 2–5 weeks. Please note: the volatile nature of perfumery ingredients may lead to additional processing times at the border. Thank you for your patience.

Our sincerest apologies to our customers located in the EU; in order to be able to comply with new import restrictions and reliably serve our clientèle, we've temporarily suspended orders. This is unfortunately out of our control. and will hopefully be resolved soon. In the meantime, please consult the list below for available destinations.

• International shipping is available to countries where we can guarantee delivery. For any exceptions, please email us at info@lvnea.com and we’ll do our best to accommodate you. Expected delivery times vary between 2–8 weeks. Please note: the volatile nature of perfumery ingredients may lead to additional processing times at the border. Thank you for your patience. 
  
• Please note that we do not pre-collect or charge customs duties at checkout. The customer is responsible for any import duties or tariffs that may be required by the carrier service prior to delivery. Please monitor the tracking closely to avoid missing any delivery notices.

Countries we do currently ship to: Estonia, Iceland, Ireland, Liechtenstein, Monaco, Serbia, Turkiye, Ukraine, UK, Vatican City, Australia, New Zealand, Hong Kong SAR, Japan, South Korea

Free shipping is available within Canada on orders of 200 CAD before tax and above. Free shipping is available to the US on orders of 200 USD or more. Free shipping is not currently available to any other destinations.

If you suspect your parcel has been lost, please contact us at info@lvnea.com with your order number and confirm that the address provided at checkout is correct, and we’ll do our best to assist you.

In the very exceptional instance where a refund is granted for a package returned to us, the original cost of shipping plus a 15% restocking fee will be deducted from the total refund. This also applies to orders that received free shipping. The restocking fee helps cover the costs our small business incurs when processing returns due to issues beyond our control.

We do not accept returns and all sales are final. 

We encourage customers to purchase samples when possible, before committing to a full-size fragrance or product, especially when purchasing a gift for a loved one. Fragrance Samples can be found here, and Apothecary Samples can be found here. We also offer gift cards (an excellent risk-free gift).

If your merchandise arrives damaged, please contact us promptly with your order number, item details, and photos of the issue. We're here to assist you!