Shipping / Returns

All orders are usually processed in 3-5 days. We ship by Canada Post Airmail from Montreal, Quebec. Shipping to the United States and Canada generally takes 6-10 days. International orders may take up to three weeks. Occasionally there may be hold-ups at customs resulting in longer shipping times. Any customs fees or taxes are the responsibility of the buyer. Please know this is out of our control. 

To keep shipping costs low for our customers there are no tracking numbers included on purchases made outside of Canada for orders below $100.

Complimentary shipping with tracking is included on all US orders over $100.

A shipping upgrade including tracking may be purchased at checkout for all other U.S. orders.

Due to the nature of our products we can not accept returns for used products. Scent is a very personal experience and we encourage you to purchase samples before committing to a full size perfume. 

We will offer a replacement or a shop credit for certain circumstances within 30 days of purchase. Please send us an email (info@lvnea.com) with any concerns about your purchase.

Samples can not be returned. 

Parcels that are refused, unclaimed, or rejected due to unpaid customs fees will be subject to a 15% restocking fee plus return shipment fees.